Magellan Explorist XL, Great GPS, Terrible Customer Support
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- oldtrucks
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Magellan Explorist XL, Great GPS, Terrible Customer Support
I got a new Magellan Explorist XL GPS, MapSend Topo 3D Software, and a mount for the quad for Christmas. The GPS itself is pretty nice. Great big screen and very easy to operate. That's where the story goes downhill.
When I went to load the Topo 3D I found that the first disc of 3 didn't work. I emailed Magellan and was told their software had something wrong and they were working to fix the problem. That was on December 28th. Since then I've been on hold 6 times, for a total of 2 hours and never spoke to a human. It's always the same thing, "we're experiencing a high volume of calls". So when I get fed up I leave my phone number on their automated system and told that my call will be returned by the next available support person. 3 times I've left my number and never had a call back. Additionally I've gone through their support web page and filled out the form, only to get an email that states my message has been forwarded to the support for my problem and will receive an email, nothing since the 28th.
So, what I have is a really nice GPS with no basemap or software for it. It's like being thirsty, having a nice cold beer, and no way to open it. Magellan Sucks!
When I went to load the Topo 3D I found that the first disc of 3 didn't work. I emailed Magellan and was told their software had something wrong and they were working to fix the problem. That was on December 28th. Since then I've been on hold 6 times, for a total of 2 hours and never spoke to a human. It's always the same thing, "we're experiencing a high volume of calls". So when I get fed up I leave my phone number on their automated system and told that my call will be returned by the next available support person. 3 times I've left my number and never had a call back. Additionally I've gone through their support web page and filled out the form, only to get an email that states my message has been forwarded to the support for my problem and will receive an email, nothing since the 28th.
So, what I have is a really nice GPS with no basemap or software for it. It's like being thirsty, having a nice cold beer, and no way to open it. Magellan Sucks!
Larry (ATV Ansel)
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- oldtrucks
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The mount I got was supposed to fit all the Explorists, not the XL though. I'm still working that out. I noticed that RAM advertises one for it, http://www.ram-mount.com/gps_mounts/ramb309ma6.htm. Nothing else yet, nothing is available. I'm in no hurry to get it mounted, doesn't do anything until I can get the Topo 3D for it.
Larry (ATV Ansel)
Finding Beauty in Negative Spaces
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Finding Beauty in Negative Spaces
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Sorry to see your having problems too. I think they released it too soon and told them theyt should not release a product if you can't get stuff for it. I also told them its useless to me until they have some accesories for it. I wanted mine for sledding but, it looks like i may hopefully have it set up for this summer riding.
'14 XP4 1k
- Mr. Miyagi
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or..... Actually use it when Quadding.....doesn't do anything until I can get the Topo 3D for it.
Unless your gonna just map yourself to the nearest 7-11 (arm chair quadder).
05' Polaris Sportsman 800 EFI, 2.5 warn winch, tool box, front grill, rear bumper, gas pack, Magellan Sportrak Pro GPS and Collett radio.
02' Polaris Sportsman 700, ITP 589 m/s, K&N air filter, Polaris front and rear bumpers.
02' Polaris Sportsman 700, ITP 589 m/s, K&N air filter, Polaris front and rear bumpers.
- oldtrucks
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Terry the problem with it is the standard base map is so bad that doesn't even show Hwy 49 from Auburn North. I track and all I see is a line on a white screen, looks like a screwed up "Pong" gameMr. Miyagi wrote:Unless your gonna just map yourself to the nearest 7-11 (arm chair quadder).
Larry (ATV Ansel)
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
[url=http://www.rallyontherocks.com]Rally on the Rocks![/url]
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
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- oldtrucks
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Take a look at the Garmin 76CSX, they are adding an SD slot so memory won't be as costly or restrictive. Going on 7 days since I last email, called and left a message, and faxed a request. No word from Magellan
Larry (ATV Ansel)
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
[url=http://www.rallyontherocks.com]Rally on the Rocks![/url]
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
[url=http://www.rallyontherocks.com]Rally on the Rocks![/url]
I have to say Larry...I'm quite stunned.
I've had great CS from Magellan. Example. I rode my ATV in the rain one trip....
Sideways rain. My unit was trashed...water got inside of my waterproof floating.
I sent my GPS back in.....and 2 weeks later...a brand new arrived...along with an bonus belt holder.
Then recently, I my screw clip on the battery came off...so I had to pull the batteries out with needle nose. I emailed them, and they sent me a new battery insert.
I think I have a name and email from that one....let me look and I'll send it to you.
I've had great CS from Magellan. Example. I rode my ATV in the rain one trip....
Sideways rain. My unit was trashed...water got inside of my waterproof floating.
I sent my GPS back in.....and 2 weeks later...a brand new arrived...along with an bonus belt holder.
Then recently, I my screw clip on the battery came off...so I had to pull the batteries out with needle nose. I emailed them, and they sent me a new battery insert.
I think I have a name and email from that one....let me look and I'll send it to you.
The last words spoken before a YouTube video is filmed: "Hold my beer, now watch this..."
Regards,
Ken Hower
RTF Director
http://www.rubicontrail.org/
Regards,
Ken Hower
RTF Director
http://www.rubicontrail.org/
- oldtrucks
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Ken I remeber reading your experience with Magellan and the Topo 3D, and that was a contributing factor on the Magellan purchase. I don't undestand what the problem is , I took into account the Holidays and factor that into the delay. When I call I sit on hold for 30 mnutes and all I get is the same thing over and over, "we're experiencing a heavy volume of calls". Emails don't get answered.
Larry (ATV Ansel)
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
[url=http://www.rallyontherocks.com]Rally on the Rocks![/url]
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
[url=http://www.rallyontherocks.com]Rally on the Rocks![/url]
- Mr. Miyagi
- Forever On The trail - RIP
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Boy do I remember that day..... Great ride. But standing there trying to eat was a real bitch. lol......
Sorry to hear about your GPS issues.....
Sorry to hear about your GPS issues.....
05' Polaris Sportsman 800 EFI, 2.5 warn winch, tool box, front grill, rear bumper, gas pack, Magellan Sportrak Pro GPS and Collett radio.
02' Polaris Sportsman 700, ITP 589 m/s, K&N air filter, Polaris front and rear bumpers.
02' Polaris Sportsman 700, ITP 589 m/s, K&N air filter, Polaris front and rear bumpers.
Mr. Miyagi wrote:Boy do I remember that day..... Great ride. But standing there trying to eat was a real bitch. lol......
We were such dumbasses, for not eating in that cabin near the entrance to Richardson Lake.
The last words spoken before a YouTube video is filmed: "Hold my beer, now watch this..."
Regards,
Ken Hower
RTF Director
http://www.rubicontrail.org/
Regards,
Ken Hower
RTF Director
http://www.rubicontrail.org/
- Mr. Miyagi
- Forever On The trail - RIP
- Posts: 2463
- Joined: Mon Jan 12, 2004 10:39 am
- Location: Stockton
You mean the one Scott was standing in......roflmao.We were such dumbasses, for not eating in that cabin near the entrance to Richardson Lake.
05' Polaris Sportsman 800 EFI, 2.5 warn winch, tool box, front grill, rear bumper, gas pack, Magellan Sportrak Pro GPS and Collett radio.
02' Polaris Sportsman 700, ITP 589 m/s, K&N air filter, Polaris front and rear bumpers.
02' Polaris Sportsman 700, ITP 589 m/s, K&N air filter, Polaris front and rear bumpers.
Larry got some good news today....new CD's coming....
The last words spoken before a YouTube video is filmed: "Hold my beer, now watch this..."
Regards,
Ken Hower
RTF Director
http://www.rubicontrail.org/
Regards,
Ken Hower
RTF Director
http://www.rubicontrail.org/
- oldtrucks
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Yep, I finally got an email from them. Funny deal, I've been emailing and calling, last time I had any respnse was in December....today....3 emails before 9 am. They have the cd's in and are supposed to be sending them out.
I also found out that RAM lists the mount but the aren't actually making it yet. Guess if I get the software I can use velcro and zip ties to hold it on
I also found out that RAM lists the mount but the aren't actually making it yet. Guess if I get the software I can use velcro and zip ties to hold it on
Larry (ATV Ansel)
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
[url=http://www.rallyontherocks.com]Rally on the Rocks![/url]
Finding Beauty in Negative Spaces
[url=http://www.offroadobsession.com/store]Offroad Obsession[/url]
[url=http://www.rallyontherocks.com]Rally on the Rocks![/url]
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