BACKCOUNTRY.COM

Postby **Ken** » Fri Dec 10, 2004 12:26 am

I wanted to post a note of praise for an internet outdoor site called http://www.backcountry.com.

I ordered a pair of skis for Christmas from another site. 2 days later, I got an email that they were low on supply and I would know if they found a pair in 1 to 2 days. At the end of day 2, I called and was told...Sorry, we're out.

I scrambled, and found backcountry.com on Google. They have an INSANE supply of backcountry stuff. Really good quality. I would call them the REI of the Internet at good prices.

I made the order, around 3PM PST or 4PM in SLC. I checked my email about 2 hours later, and not only did I have an Order Confirmation email, but I also had a UPS tracking Number!!

I was floored. That's SUPER HUMAN customer service.

MrPolaris · Postby **MrPolaris** » Tue Jan 04, 2005 5:13 pm

that is nice to hear that companys still care about their customers. . . I had a really bad experience @ best buy over the weekend. . .

I went to return a present my brother got me there as the item was on sale for 15 $$ cheaper and he informed me of this. . . So when I went there they claimed I would not be able to return it to get the price difference without the orignal receipt. . . I went around and around with the manager. . . in the end he called the cops on me and kicked me out of the store. . . Cops never got there, but I eneded up with a win as staci went in the next day and returned the items. . . bastards @ bestbuy. . .

Postby **Ken** » Wed Jan 05, 2005 8:44 pm

LOL...called the cops? LOL.

Thrasher · Postby **Thrasher** » Thu Jan 06, 2005 1:07 am

I hate best buy, i now refuse to shop there after an article was in the paper about them and what they think about thier customers...

i'll have to dig it up....makes for interesting reading..

Thrasher · Postby **Thrasher** » Thu Jan 06, 2005 1:11 am

here it is

they can have thier 'angels'

http://www.wsjclassroomedition.com/arch ... estbuy.htm

MrPolaris · Postby **MrPolaris** » Thu Jan 06, 2005 8:10 am

I wish that I could put this on every best buys door so that people will see what they think of their customers. . . it just makes me want to go in there and buy these cheap producst and screw them more. . .

Mr. Miyagi · Postby **Mr. Miyagi** » Thu Jan 06, 2005 9:05 am

Wow, interesting article... and from a CEO. lol...

Hey Dusty.... Next time you go to Best Buy to return something.... Hide your shopping cart and take off the ski mask when talking to the manager.

Without the receipt, the guy probably thought you shop lifted..

Postby **Ken** » Thu Jan 06, 2005 4:12 pm

Call me....Devil Barry.

MrPolaris · Postby **MrPolaris** » Thu Jan 06, 2005 5:08 pm

Ken wrote:Call me....Devil Barry.

Is this your new nick name. . . !!!???

oldtrucks · Postby **oldtrucks** » Thu Oct 20, 2005 9:02 am

Ken wrote:Call me....Devil Barry.

Me Too. Here I thought I was a good customer. I wait for the sales, take advantage of the zero financing and always redeem my rebates. They hate me!

GPER · Postby **GPER** » Sun Apr 13, 2008 9:09 am

That just sucks they do it to boost customer flow then they don't like the customers it brings in. If they don't like it then why do they do it????

roon101 · Postby **roon101** » Wed May 14, 2008 8:12 am

i worked at a best buy for a while in loss prevention and let me tell you those mangers have a bunch of that stuff cramed in to there heads in there training program the good thing is i didn't half to take orders from them and my boss thought that they where all jack asses

any way yea they use to call us out to talk to customers that they pissed off just like what the story seys that wanted to return somthing
the reasoning being is that they want you to buy there wanty's on the elctronics so they prey on basicly what i seen older laidies and people that dont' know what there looking for

ATVOBSESSION

BACKCOUNTRY.COM

BACKCOUNTRY.COM

yea i can tell you about best buy

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