ATVOBSESSION

Dear Mr. Smith,

I am writing to bring your attention to a remarkable and exemplary act performed by a dedicated employee of your company. The story that I am about to relate may sound unbelievable so I have included a number of photos as documentation.

I live in the Sierra Nevada mountain range above the town of Truckee, CA at an elevation of 7100 feet. As you may have heard in the news, we recently had a multi-day snow storm of historic proportions. Interstate 80 and other highways were intermittently closed due to the heavy snowfall and winds, and my street was closed for an entire week as the volume of snow overwhelmed the ability of snowplows to keep it cleared.

When the storm finally broke on the morning of Monday, March 28th we began the arduous task of digging out. No visitors or deliveries were expected as our street was fully engulfed by snow. I heard a person calling out “Hello, FedEx here!”, opened my front door, and was greeted by your employee standing in waist-deep snow with an overnight envelope addressed to me in his hand. I was pleasantly amazed and asked him how he had made it up to our house. He said that he had hiked up from Bear Meadows (the closest point that had been reached by the snow plows thus far). Bear Meadows is approximately 0.9 miles away, and 350 feet lower in elevation relative to my house. Your employee had no snowshoes, so he had arduously slogged uphill through knee and waist-deep snow to accomplish his mission of delivering those important and time-sensitive business documents to me (FedEx Tracking Number: [redacted]). Unfortunately I don’t own a snowmobile and couldn’t offer him a ride back to his vehicle, so he had to slog back down the same difficult route.

I forgot to ask your employee for his name, but after a bit of research I believe that his name is [redacted]. I imagine that you can confirm this via the tracking number if you wish.

When my business partner and I co-founded our software company back in 1993, we decided to use FedEx for all product shipments to our customers. Building our company’s reputation was important and we didn’t feel that we could trust any other carrier to get the job done. This incident has confirmed for me that we made the right business decision and that our trust was properly placed. We will continue to use no other carrier and recommend FedEx to anyone who asks.

Thank you for running a great company with outstanding employees.

Sincerely,

[me/my title]

hemingray wrote:Nice! I hope the guy gets something for it - he deserves it!

Snow melted up there yet?

hemingray wrote:I think there was some of this global warming last year - didn't we get out into the Soda Springs area about that time last year?

Ken wrote:That is awesome Eric.

As someone who worked in the delivery business at DHL for 19 years...I can verify, that it's not often you get any kudos from customers. Usually yelling and accusations...Like the lady that accused me of "stealing" the $2000 that she shipped illegally from Walnut Creek to New York...and said I (located in San Francisco)...stole it.

Your guy...deserved it.

Speaking of Grizzlies.....1) I took a photo JUST for you at Talladega...I think you'll enjoy it. 2) We need an updated balcony photo of the Grizzly Den situation.